Refund & Return Policy

We stand by our products, and we would like to provide you with the opportunity to address any issues you may be encountering. We are here to assist you. Please don't hesitate to contact us at support@thornwave.com or call us at 1-888-399-9283 during our regular business hours.

If, however, you are not entirely satisfied with our product, you have 30 days from the date of purchase to return it at your own shipping cost. A refund will be issued once the product is inspected and confirmed to be fully functional and in the same cosmetic condition as when you received it. Please note that a restocking fee of 15% applies to the cost of the product, and shipping costs will not be refunded.

Before deciding to return a product, we kindly request that you contact us at support@thornwave.com.